Refund policy

 

CONDITIONS OF RETURN
- The merchandise was purchased through chelseastdesigns.com
- Returns must be returned to our warehouse within fourteen (14) days of the delivery date to be eligible for a refund or store credit (see below for conditions to return).
- Proof of purchase must be provided along with the returned merchandise.
- The merchandise is in its original condition, unworn, unwashed, and unused, with all tags attached.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Chelsea Street Designs without approval will be returned at the customer’s expense.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.

FULL PRICE ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit.  If the original payment method was a gift voucher or store credit, a new voucher will be issued.

TEMPORARY PROMOTION
Full price items included in a temporary promotion are eligible to be returned for a store credit. Discounts received at the time of purchase will be carried over to the refund.

FINAL SALE
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase.

Please note, sale markdowns cannot be retrospectively applied to previous orders.

If you have any concerns in regards to an order or have received a faulty item, please email info@chelseastdesigns.com with your order details and we will get back to you as soon as possible.

FAULTY RETURNS
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In the unfortunate event of a fault or defect, please email us at info@chelseastdesigns.com within 48 hours of receiving your purchase, with images and a description of the fault.